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Dear Team Ipernity ...

I was one of the many that came flooding across from flickr back in 2013 having found its revamp too messy, not at all intuitive and way too slow for my internet connection to handle.

I knew that in time I would have got used to all those new buttons and learnt how to do what used to come naturally, but it would still have looked a mess and still have been far too slow.

So I left flickr behind and began to set up my new home here on ipernity having decided that it was by far the best alternative product on the market.

In many ways it reminded me of the ‘old’ flickr, it was clean, fresh, and easy to use and above all it was fast. I didn’t have to wait for ages for photographs to load, there were no ‘bad pandas’ to be found and the people behind the site seemed keen to develop it as best they could, but in a way that suited the end user.

Team Ipernity not only communicated with account holders on a regular basis, they consulted them on possible new developments, they sought their opinions, and best of all they actually took on board what people had to say. All very refreshing in today’s world, particularly if you’d moved here from flickr and so I was quick to show my support by taking out Club Membership.

In that first year they posted 73 articles and made many subtle, but welcome improvements to the site. The following year that number dropped to 31, but they were still very active and the product continued to deliver in ways that flickr never did so I naturally renewed my membership and continued to add to my photostream without any concerns.

However, in 2015 it appears all is not well in ipernity. Since the beginning of the year following on from the cloud migration only 2 articles have been published by the team and none of them, with the exception of Julian, appear to be using the platform that they themselves helped create.

Elsewhere the team seem to be even less active with no posts on Twitter or Facebook at all in 2015 and the Google+ account seems to have died altogether.

All of this, combined with the team's tardiness when it comes to responding to tickets over recent months and their apparent inability to solve the problems reported, really does leave me worrying about what is happening to ipernity.

It has left me questioning if this is still a thriving go-ahead community inspired business model or if it is a project that is it being left to simply tick over before ultimately having the plug pulled and the life support switched off?

And I know from posts, articles and discussions I’ve read elsewhere that I’m far from being alone in having these concerns so I’m posting this open letter to Team Ipernity in the hopes that they might respond.

Don’t get me wrong, I still love ipernity and I’m not meaning to criticize the product or for that matter have a go at individuals … I’m merely expressing an opinion that, from the outside at least, it does indeed appear that all is not well in ipernity.

I accept that sometimes no matter how enthusiastic you are about a product and no matter how hard you try to make it succeed there are times when you can do no more: when you quite simply have no more time, energy or finances left to invest.

That may well be the situation as far as Team Ipernity are concerned and whilst it would be devastating news at least people would say they tried, they tried, but they failed. No shame in that, at least not as far as I’m concerned.

However, what would be unforgiveable would be if having reached that point they failed to communicate it properly and at the appropriate time to users, both existing and potential.

For instance, most people would think it very unprofessional to continue to take subscriptions knowing that the project had been cast adrift like a rudderless boat, which had been holed below the water line and abandoned simply to be left to sink without trace at some point in the future.

As it happens, my own Club Membership is up for renewal again in a few weeks and all this uncertainty is making me question whether I should renew this time around. So, it would be nice not only to have my open tickets dealt with, but to have some answers/reassurances about the future of ipernity.

If you share my views, or at least some of my concerns, and you too would like to know what the future holds for ipernity then please add the above image* into your faves.

Click that little star now and help shine the spotlight of Explore onto what we Brits would call "the elephant in the room".**


*The image shown entitled "Elephant In The Room" was produced by Canadian artist Brandon Thomas and sourced through the deviantart website. You can see more of his work here.

**The phrase "elephant in the room" is an idiom for an obvious truth that is either being ignored or going unaddressed. The expression also applies to an obvious problem or risk which no one wants to discuss.
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157 comments

Shuttering Yukon said:

Nice one Doc.. well better written than I could do!
Chris finally got an answer the other day to a ticket she put in 5 months and 3 days ago. Pretty crappy service I say!
9 years ago

autofantasia replied to Shuttering Yukon:

A perfect example Wendi of why I think they need to be more forthcoming about what is happening! :)
9 years ago

StoneRoad2013 said:

I, too, wonder what the future holds ? Although I have renewed my Club subscription recently I am not convinced about the future.
I had a ticket back in March that was not solved, and more recent ones do not appear to have been read.
There is also the problem of "fake" accounts opened to advertise things like dating sites based in the far east.
9 years ago

autofantasia replied to StoneRoad2013:

Yes, I've noticed more and more people spamming in the true sense over recent months. They've even started doing it on some of the old Team Ipernity threads and nobody seems to have noticed or if they have it's like they don't care any more! :(
9 years ago

William Sutherland said:

Excellent image and well spoken! I've had the same concerns and at times posted them in comments. I'm concerned Ipernity may go the way of Snapixel. Hope you get the IP Team's attention. Perhaps they may even need new blood if some members aren't using their platform. Where's brand loyalty?

Admired in:
www.ipernity.com/group/tolerance
9 years ago

autofantasia replied to William Sutherland:

Thanks for your contribution William. I for one would happily pay more to subscribe if it meant the future of the site would be guaranteed.

Don't get me wrong I'm not rich by any means, but when you work out the costs over a year it's less than a daily newspaper. I'm not reluctant to pay because I think it's a bad product or that it's overpriced ... I simply want know I'm not paying for something that might disappear tomorrow! :(
9 years ago

autofantasia replied to William Sutherland:

William, I hope you don't mind but I'll be deleting this comment shortly as I want to keep this thread/discussion clear for the reasons I started it as opposed to helping promote individual groups.

I have feeling that this is going to run and run and such additions will only make it more difficult for people to navigate. That said I do appreciate your other comments and the fact that the group you mention has helped promote this topic!

No offence intended ... I hope you understand?

Regards

PAUL
9 years ago

Stan Askew said:

9 years ago

autofantasia replied to Stan Askew:

Stan, I hope you don't mind but I'll be deleting this comment shortly as I want to keep this thread/discussion clear for the reasons I started it as opposed to helping promote individual groups.

I have feeling that this is going to run and run and such additions will only make it more difficult for people to navigate. That said I do appreciate your other comments and the fact that the group you mention has helped promote this topic!

No offence intended ... I hope you understand and if you really want to help please add the image into your faves so we can push it all the way to the top of Explore and hopefully get some answers! :)

Regards

PAUL
9 years ago

Gillian Everett said:

I don't think ipernity needs to change too much,, mainly solve any issues, and be active in communicating with members. It would be good to have stability and a feeling that they will be around for a while.

I personally don't have any current problems with the way ipernity works, and have not had the need to contact them at all, so have not had any experience of the issues outlined here. I have recently renewed my membership for 2 years.
9 years ago

autofantasia replied to Gillian Everett:

I agree with you Gillian, there is little wrong with ipernity as it is other than a few little glitches and an increasing number of false accounts set up to spam and promote businesses that aren't really contributing to the community.

The real issue is the uncertainty that is creeping into people's minds and whilst I understand I may even be increasing those fears I still think it's right to tackle them head on! Thanks for the fvae BTW as I'm keen to see this image and what it represents pushed all the way to the top of Explore! :)
9 years ago

Clickity Click said:

Well written Paul. Have stared the image and hope that it gets someones attention. Thank you for taking initiative to pursue this. :)
9 years ago

Karen's Place said:

Well put Paul. Good luck with this. :)
9 years ago

Old Owl said:

Thank you for articulating the vague feelings of unease which I, too, have been feeling. I wouldn't know where to go if Ipernity disappeared as I am also a refugee from "that other site" with no wish to return.
9 years ago