Dear members of ipernity!
If e-mails sent by ipernity do not arrive, it is because they get caught in the spam filters of the receiving e-mail providers.
These always first monitor whether the sender's IP address is on a public blacklist. A check of the ipernity domain 217.70.184.38 using the mxtoolbox.com/blacklists.aspx tool has shown that ipernity is not included in any of those blacklists. Mails from ipernity will therefore always arrive at your mail provider.
But mail providers also apply additional filtering measures. This can lead to mails from ipernity ending up in your spam folder even though ipernity is not listed as suspicious. To remedy this, you can whitelist team@ipernity.com and no_reply_please@ipernity.com in your mail account settings. With some providers you can also set the option "Do not treat contacts in your address book as spam". In such cases it is advisable to set up the two e-mail addresses mentioned as your contacts.
The setting methods for this differ from provider to provider. Therefore we can only give the general instruction that you can usually find them in the setting options of your mail box.
If this is unsuccessful, you can try asking your mail provider's hotline for help. Unfortunately we cannot do this for you, because we are not the owners of your account. In most cases, however, it is more promising to use a Google Mail or Yahoo account rather than the GMX or Hotmail which are known to be critical.
Your ima team
66 comments
Sami Serola (inactiv… said:
www.ipserverone.info/knowledge-base/how-to-whitelist-or-blacklist-email-address-in-hotmail
Please test and give feedback, folks.
Jaap van 't Veen said:
Sami Serola (inactiv… replied to Jaap van 't Veen:
www.ipernity.com/pref/notification
So, to test this requires that you have set something to notice about via email.
Public Relations replied to Jaap van 't Veen:
Jaap van 't Veen replied to :
Sami Serola (inactiv… replied to :
1) Are notifications going to SPAM folder?
2) Not found in any folder (SPAM, Trash, ...).
3) What email provider you are using (Hotmail, Google, ...)?
4) Have you tried adding ipernity.com onto whitelist?
Jaap van 't Veen replied to :
Jaap van 't Veen replied to :
2) No
3) Thunderbird
4) Thunderbird hasn't a whitelist
Sami Serola (inactiv… replied to :
Thunderbird is a software. Via what email provider your email has been delivered?
EDIT: In other words, what is after @ sign on your email address? Mine is @gmail.com
Team replied to :
More information: forum.telfort.nl/e-mail-310/spam-veel-goede-mails-belanden-nu-in-spam-van-webmail-86823
One of the reasons for this is when several recipients move serious mails to the spam folder out of convenience instead of correctly unsubscribing them. The providers then also put serious senders on an internal spam list.
You would have to try whether the remedy proposed by us via the whitelist would help you. However, this whitelist is not run by Thunderbird, but by your real mail operator. If not, please contact KPN directly.
Sami Serola (inactiv… said:
For example in case of Gmail, one has to visit: mail.google.com
Then on email account settings one should find settings also for editing the whitelist.
EDIT. How to whitelist at Gmail:
downtimemonkey.com/blog/how-to-whitelist-an-email-address-in-gmail.php
Jaap van 't Veen replied to :
Let's wait what will happen Monday.
Thank you for the help.
Sami Serola (inactiv… replied to :
DOMCHO said:
Sami Serola (inactiv… replied to DOMCHO:
EDIT: May work also on other email services. Search the inbox for the last email received from ipernity,com. Then add the sender (iperntiy.com) to your contacts. This probably and hopefully adds ipernity to the whitelist and also keeps it there in the future.