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Why do I not receive e-mails from ipernity?
Dear members of ipernity!

If e-mails sent by ipernity do not arrive, it is because they get caught in the spam filters of the receiving e-mail providers.

These always first monitor whether the sender's IP address is on a public blacklist. A check of the ipernity domain 217.70.184.38 using the mxtoolbox.com/blacklists.aspx tool has shown that ipernity is not included in any of those blacklists. Mails from ipernity will therefore always arrive at your mail provider.

But mail providers also apply additional filtering measures. This can lead to mails from ipernity ending up in your spam folder even though ipernity is not listed as suspicious. To remedy this, you can whitelist team@ipernity.com and no_reply_please@ipernity.com in your mail account settings. With some providers you can also set the option "Do not treat contacts in your address book as spam". In such cases it is advisable to set up the two e-mail addresses mentioned as your contacts.

The setting methods for this differ from provider to provider. Therefore we can only give the general instruction that you can usually find them in the setting options of your mail box.

If this is unsuccessful, you can try asking your mail provider's hotline for help. Unfortunately we cannot do this for you, because we are not the owners of your account. In most cases, however, it is more promising to use a Google Mail or Yahoo account rather than the GMX or Hotmail which are known to be critical.

Your ima team

66 comments

Sami Serola (inactiv… said:

This may work for Hotmail:

www.ipserverone.info/knowledge-base/how-to-whitelist-or-blacklist-email-address-in-hotmail

Please test and give feedback, folks.
3 years ago

Jaap van 't Veen said:

Is Ipernity still sending the weekly email (on Mondays) ??
3 years ago

Sami Serola (inactiv… replied to Jaap van 't Veen:

You get to choose how often or not at all:

www.ipernity.com/pref/notification

So, to test this requires that you have set something to notice about via email.
3 years ago

Public Relations replied to Jaap van 't Veen:

With this you give us an additional confirmation that the outgoing mail will be sent without any problems.
3 years ago

Jaap van 't Veen replied to :

Is set on "once a week", but since a couple of months I don't receive any email.
3 years ago

Sami Serola (inactiv… replied to :

Then please help us trying to solve why not.

1) Are notifications going to SPAM folder?
2) Not found in any folder (SPAM, Trash, ...).
3) What email provider you are using (Hotmail, Google, ...)?
4) Have you tried adding ipernity.com onto whitelist?
3 years ago

Jaap van 't Veen replied to :

????
3 years ago ( translate )

Jaap van 't Veen replied to :

1) No
2) No
3) Thunderbird
4) Thunderbird hasn't a whitelist
3 years ago

Sami Serola (inactiv… replied to :

Thank you, Jaap.

Thunderbird is a software. Via what email provider your email has been delivered?

EDIT: In other words, what is after @ sign on your email address? Mine is @gmail.com
3 years ago

Team replied to :

Sorry Jaap, our comment above was based on a misunderstanding. In the meantime, we have done some research on the email address you registered with and found out that there have been a lot of complaints from your provider lately, that previously delivered emails are now ending up in spam.

More information: forum.telfort.nl/e-mail-310/spam-veel-goede-mails-belanden-nu-in-spam-van-webmail-86823

One of the reasons for this is when several recipients move serious mails to the spam folder out of convenience instead of correctly unsubscribing them. The providers then also put serious senders on an internal spam list.

You would have to try whether the remedy proposed by us via the whitelist would help you. However, this whitelist is not run by Thunderbird, but by your real mail operator. If not, please contact KPN directly.
3 years ago

Sami Serola (inactiv… said:

Editing whitelist may require accessing the email provider's "webmail" pages.

For example in case of Gmail, one has to visit: mail.google.com

Then on email account settings one should find settings also for editing the whitelist.

EDIT. How to whitelist at Gmail:
downtimemonkey.com/blog/how-to-whitelist-an-email-address-in-gmail.php
3 years ago

Jaap van 't Veen replied to :

Have put " no_reply_please@ipernity.com " on the whitelist of KPN Webmail.
Let's wait what will happen Monday.

Thank you for the help.
3 years ago

Sami Serola (inactiv… replied to :

Looking forward to find out if that works.
3 years ago

DOMCHO said:

Pour Google mail penser à mettre Ipernity dans la liste des contacts avec URL du site (https://www.ipernity.com) c'est suffisant pour éviter de voir les messages arriver dans les spams
3 years ago ( translate )

Sami Serola (inactiv… replied to DOMCHO:

That is a clever alternative solution!

EDIT: May work also on other email services. Search the inbox for the last email received from ipernity,com. Then add the sender (iperntiy.com) to your contacts. This probably and hopefully adds ipernity to the whitelist and also keeps it there in the future.
3 years ago