Loading
Issues with the Panasonic Lumix DMC TZ60
A heads-up for anyone with a Panasonic Lumix DMC TZ60.
What is apparently a common fault develops which results in the camera becoming inoperable. a system message appears on screen "System Error - Focus". Before you pay for any repair, even if out of warranty, complain to Panasonic UK Support, emphasising the camera is not fit for purpose; you will be advised to send it to their preferred Repair Centre, and they will instruct you to advise the repair centre that Panasonic is prepared to offer "Cost Assistance" on its repair. To fix this problem on what is a £410 camera is normally about £110, so worth pursuing with Panasonic. To their credit they do seem to realize there is a system fault with this product.

2 comments

Coldwaterjohn said:

Let's wait and see what proportion of "assistance" is on offer! It is a reputational issue for them I suspect if there have been a large number of faulty zoom/focus motors fitted. I don't imagine they make every single component within the camera...
9 years ago

Coldwaterjohn said:

Repaired and returned today restored to full working order, free of charge: Thank you PANASONIC, and congratulations on your customer service standards for this out-of-warranty product.
9 years ago